Versatile ESL educator with 18+ years’ experience teaching children and adults to communicate confidently — plus nearly a decade delivering corporate Business English for IT teams. I design engaging curricula, assess levels, group learners strategically, and track progress with clear, measurable outcomes. I also create and review learning content to keep it sharp, relevant, and motivating — then bring that same learner-first mindset into my role as a Customer Success Specialist in an educational app, helping users adopt the product and achieve real results.